Landline medical alarms and the NBN

Existing landline medical alarms will need to be upgraded as the national broadband network (nbn™ network) is progressively rolled out and the existing phone network is disconnected.

Commencing 2016, Tunstall will be working with contracted installers to upgrade clients’ existing landline alarms to 3G mobile alarms, where appropriate.

What is the nbn™ network?

The national broadband network (nbn™ network) is currently being rolled out to provide high-speed broadband access to all Australians. The new network is replacing the traditional copper network using several different technologies.

What does this mean for your medical alarm?

Existing landline medical alarms will need to be upgraded as this new technology is progressively rolled out and the existing phone network is disconnected, as landline services over the nbn™ network are unlikely to work during a power outage.

Tunstall are working with contracted installers to upgrade clients’ existing landline alarms to 3G mobile alarms, where appropriate.

Approximately two weeks prior to installation, you will receive a letter to notify you of your alarm upgrade. Following the letter, our contracted installer will be in contact to arrange an installation time that suits you.

In order to arrange an installation time and date that is suitable for you, please be sure to let us know if you’re heading off on holiday, moving house, or unavailable for any other reason.  Simply call us or press your pendant and we will make a note on your record so no one will worry if they can’t get in touch with you at home.

This upgrade process will ensure you receive a future-proofed medical alarm solution and maintain over 40 hours of back-up battery in the event of a power outage.

When is the nbn™ network coming to you?

If you are invited by a retail service provider to connect to the nbn™ network, we advise to tell them that you have a medical alarm and you cannot connect to the network until your alarm is upgraded.

If your landline connection has already been impacted, please contact the Tunstall Alarm Upgrade team to arrange an immediate upgrade of your medical alarm at upgrade@tunstallhealthcare.com.au or on 1800 786 599.

New alarm connections

For any new alarm connections, Tunstall recommends a 3G medical alarm, providing a future-proofed solution and ensuring over 40 hours of backup battery in the event of a power outage.

 

You can also read about our alarm upgrade project on our fact sheet.

 

FAQs

1. Do I have to upgrade my landline alarm?

We highly recommend that all landline alarms are upgraded to 3G alarms to ensure that you continue to receive a future-proofed medical alarm solution and over 40 hours of back-up battery in the event of a power outage. Existing alarms may not work during a power outage if you change over to the nbn™ network.

2. When will my landline alarm be upgraded?

You will receive a letter to notify you of your upgrade approximately two weeks prior to installation. Following this letter, our contracted installer will be in contact to arrange an installation time that suits you.

3. How will my landline alarm be affected if I connect to the nbn™ network prior to my upgrade?

If you’re already connected to the nbn™ network and using your landline alarm through the network, your landline service is unlikely to function in a power outage. In this instance, your medical alarm would not be able to connect to the monitoring centre. Please contact the Tunstall Alarm Upgrade team to arrange an immediate upgrade of your medical alarm.

If you have not yet connected to the nbn™ network, we advise you not to connect just yet and wait until your medical alarm has been upgraded to ensure your medical alarm service continues uninterrupted.

4. What if I don’t have good mobile coverage in my area?

Extension aerial and high gain antenna options are available and covered under the upgrade program. 

5. What is the nbnTM doing to help medical alarm users?

Tunstall is working closely with nbn™ to ensure continuity of service for our medical alarm clients. We are working in collaboration with nbn to upgrade monitored medical alarms, where necessary, with new 3G units that do not rely on a fixed-line connection.

6. What is the Medical Alarm Register?

nbn™ operates a national Medical Alarm Register which allows medical alarms users to register their details so that nbn™ can provide extra support during the migration of phone and internet services to the nbn network for people using medical alarms. Anyone can register their details online or by calling 1800 227 300.


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