Smart Hub 3G alarm

The Smart Hub is Tunstall’s first 3G IP medical alarm with digital technology, making it the most flexible medical alarm in our collection and the centre piece of connected care services both now and in the future.

What is the Smart Hub alarm?

The Smart Hub is Tunstall’s first 3G IP medical alarm with digital technology, making it the most flexible medical alarm in our collection and the centre piece of connected care services both now and in the future.

How it works

The Smart Hub is Tunstall’s newest and most advanced medical alarm with digital technology, offering a future-proofed solution. With a range of connectivity options and Tunstall’s new Device Management Platform, the Smart Hub is the most flexible medical alarm in our collection.

With IP remote programming via the Device Management Platform, the Smart Hub continuously monitors connectivity and is capable of providing diagnostic information and receiving regular feature updates, reducing the need for on-site technicians.

Incorporating GSM technology and working on the 3G mobile network, the Smart Hub functions independently of landline infrastructure and boasts over 40 hours of back up battery life, ensuring user safety in the event of a power outage.

Each Smart Hub is supplied with a personal pendant that can be worn on the wrist or around the neck, allowing the user to activate an alarm call from anywhere in the home, without having to struggle to reach a phone. Alternatively, the alarm can be activated by the red help button on the Smart Hub.

The personal pendant can also be used with an optional Easy Press adapter, assisting people with limited hand and finger movement to more easily activate an alarm call. Made of easy to clean, clear plastic, the adapter fits securely over the pendant providing the user with a larger surface area to press.

When the Smart Hub is activated in an emergency, it contacts Tunstall’s 24/7 monitoring centre, putting the user in contact with one of our trained care consultants who will aid the user by assessing the situation and determining what action needs to be taken; such as a family member or friend contacted, after-hours doctor organised, or emergency service to be called. With advanced bi-directional capabilities, the new pendant confirms alarm activation for the wearer via a green light, offering added reassurance. Our care consultants always stay on the line until help arrives.

Capable of interfacing with up to 35 smart sensors and integrating with the sensor gateway to support legacy sensors, the Tunstall Smart Hub can monitor a wide range of situations in the home.

Who is it for?

The Tunstall Smart Hub alarm is designed to assist people to maintain their independence in the home. The high degree of flexibility offered by the Tunstall Smart Hub alarm means a wide variety of users can benefit from the state of the art technology, including:

  • older people
  • people living with a disability
  • individuals who have been discharged from hospital and require additional support
  • those with long-term conditions.

Key features

  • Bi-directional pendant
  • Pendant is IP67 water resistant to a maximum of 1 metre for up to 30 minutes
  • Digital IP technology
  • IP remote programming & device management
  • Backup connectivity options
  • Compatible with legacy sensors via the sensor gateway

Sensor compatibility

Smart Hub compatible sensors Adaptor(s) required
Sensor Sensor gateway* Radio output module
New pendants and fall detectors    
Smart Hub pendant    
Smart Hub fall detector    
Legacy sensors    
Pendants and fall detectors    
Tunstall pendant (Gem and Amie)  
iVi fall detector  
Alternative triggers    
Jelly bean button
Wand switch
Sip-puff switch
Activity sensors    
Epilepsy sensor
Passive infrared sensor  
Environmental sensors    
Wireless smoke detector  
Flood detector  
 Hearing impairment sensors    
Bellman Visit product range


For further product information, you can view the Smart Hub product guideSmart Hub user guide or contact our friendly sales support team.





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