ICP telehealth solution

Tunstall's Integrated Care Platform (ICP) solution involves the remote monitoring of a patient’s vital signs and health condition from their own home - proven to enhance the quality of life and clinical outcomes for people with long-term conditions. It also helps people understand and manage their health, enabling them to stay out of hospital and enjoy life with their family and friends.

Tunstall's patient management system ICP triage manager collects the patients’ vital sign and interview information from the telehealth hub for review on a regular/daily basis and is ideal for people living with chronic health conditions such as:

  • Congestive Heart Failure
  • Chronic Obstructive Pulmonary Disease
  • Cardio Vascular Disease
  • Asthma
  • Diabetes
  • Hypertension
  • Cystic Fibrosis
  • In-home Dialysis

Clinical research and trials:


Why Tunstall telehealth? | Leading the way | The heart of the matter | How telehealth works | Vital signs | ICP triage manager | ICP video conferencing | Additional resources

Our telehealth solution, Integrated Care Platform (ICP), supports people with long-term conditions to monitor their own vital signs from home via a myclinic telehealth hub, with the reassurance that if readings go beyond set limits, their care team will be informed. 

Our patient management system ICP triage manager enables the patients’ care team to closely monitor their condition and intervene before a crisis. 

ICP also offers video conferencing, allowing patients to maintain face-to-face contact with their care team regardless of location or medical state. 

Why Tunstall telehealth?

Tunstall's ICP solution involves the remote monitoring of a patient’s vital signs and health condition from their own home - proven to enhance the quality of life and clinical outcomes for people with long-term conditions. It also helps people understand and manage their health, enabling them to stay out of hospital and enjoy life with their family and friends.

Leading the way

Tunstall has been delivering pioneering telehealthcare solutions for more than 55 years, and remains at the forefront of transforming health and care services. Our extensive worldwide experience has helped us define the essential ingredients for a successful telehealth service:

  • Integration: the key to efficiency
  • Stakeholder engagement: crucial from the very start
  • Large-scale, mainstream implementation: maximises the benefits

Of course telehealth must be user-friendly, secure, reliable and tested, but to be at its most effective it also needs to be carefully embedded into care pathways. That's the Tunstall difference. Our technology is supported by the very best in project management and clinical engagement, including extensive hands-on experience of delivering successful, integrated telehealth services built around the patient's needs.

Tunstall's telehealth managed service offering includes:

  • Tunstall hosted environment: all patient data safely and securely stored in an Australian hosting facility.
  • Installation and asset management: professional installation and continuous equipment support.
  • Customer service support: Customer service phone support.
  • Training: APNA accredited telehealth training and product support (up to 25 CPD hours).
  • Consultancy services: individual telehealth solutions tailored for special care needs.
  • Triage services: offsite clinical triage monitoring by registered nurses at Tunstall's Clinical Services Centre in Brisbane and remote access to patient triage services.
  • Technical support: Technical service desk supporting telehealth services.

Tunstall telehealth partners:

The heart of the matter

Tunstall's ICP telehealth solutions help to support people with long-term conditions by enabling them to monitor their vital signs and symptoms daily in their own homes, with the reassurance that if their readings go beyond the limits set for them, a clinician will be informed. Telehealth improves the patient's understanding of their condition, which in turn increases their confidence and empowers them to manage their own health with the support of their health and care team.

How telehealth works

Vital signs

Tunstall's telehealth solutions are tailored around the needs of the individual patient, and a number of medical grade peripherals are available to support and manage long-term conditions. 

The data collected via the myclinic telehealth hub is securely transmitted to the triage monitoring centre for review by a clinician.  Abnormal readings for the patient are flagged for follow up and intervention such as clinical coaching, nursing visit or GP appointment. The collected data may also be passed on to the patient’s doctor for further review or intervention.

The ICP solution allows the patients’ care team including community nurses, GPs and specialists to closely monitor the patient’s condition and intervene before it reaches crisis level and results in hospitalisation. ICP also offers video conferencing at the press of a button, allowing patients to maintain face to face contact with their clinician regardless of their location or medical state.

ICP triage manager

Tunstall's patient management system ICP triage manager provides clinicians with ongoing access to patient health information and trend data. ICP triage manager can integrate with other patient management systems and enhances clinician workflow and standardisation, allowing patients to be prioritised on a needs basis. 

Clinical features of telehealth:

• Vital signs readings are pre-sorted based on severity
• Patient history tabulated data and graphical vital sign trends
• Extensive client and program reporting
• Full audit trail of clinical activity on the system
• Ability to remotely make changes to patients monitors including interviews and peripherals
• Multiple security levels
• Secure access via web portal
• Click to activate video conferencing session and multi-party video conferencing

Tunstall Healthcare's ICP telehealth training program is nationally accredited by the Australian Primary Health Care Nurses Association (APNA).  Participants may claim up to 25 CPD hours on successful completion. For further information on Tunstall telehealth training packages contact clinicalservices@tunstallhealthcare.com.au.



ICP video conferencing

The ICP video conferencing capability is available with Tunstall myclinic telehealth hubs. The video conferencing module provides a visual and audio link which allows the patient or their onsite clinician to interact or consult with an offsite clinician in a separate location. High definition, multi-party video conferencing and scheduling capabilities are also available.

Key features and benefits:

  • Accessible: remote access for external or specialist video consultations
  • Manage: schedule or initiate immediate video conferences
  • Easy to use: large touch on-screen buttons for patients
  • Secure: secure hosted point-to-point video conferencing services
  • Solution: no extra software required

Additional resources

 Download the Telehealth Solutions Brochure

 View the Tunstall Telehealth Tutorial films

Whole Systems Demonstrator Read more about the largest randomised control trial in the world

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