Collaboration creates choices for retirement living
Tunstall Healthcare, the world's leading connected healthcare provider, has collaborated with Living Choice to update their retirement village emergency call systems to the Tunstall monitoring service.
Starting in July 2015, the transition process involved a custom solution for each village to suit its specific needs and set up, which required a close working partnership between Tunstall and Living Choice throughout.
Over 700 units across five villages were fitted with emergency call systems, with some requiring the team to transfer monitoring of existing hardware to Tunstall's 24-hour monitoring centre.
"We wanted to see where we could reduce costs for residents without reducing the services," said Christine Osgood, Living Choice Operations Manager.
"We were impressed with Tunstall's professionalism, the scale of operations and level of customer service.
"The team has been totally devoted to making sure we are receiving top quality service," added Ms Osgood.
In some villages, such as those located at Alloura Waters and Broadwater Court, the process consisted mainly of transferring monitoring of the original system to Tunstall.
However, at Living Choice Kawana Island, Glenhaven and Twin Waters, Tunstall also replaced the existing medical alarms and provided training for the ground staff on how to re-program the system themselves, helping to reduce installation costs across the villages.
"It was an exciting process working with Living Choice," said Sarah Mialkowski, Tunstall Healthcare Business Development Manager.
"We've worked together to come up with the best cost-effective solution for each village's specific requirements.
"Living Choice is a progressive organisation and we look forward to working with them to further expand their service offering into the future using Tunstall's latest technologies,” she said.
Residents were consulted throughout the transition, and can now benefit from Tunstall's partnership with the National Home Doctors Service and the comprehensive monitoring provided by Tunstall monitoring centres across Australia and New Zealand.
"We are looking forward to fostering a good business relationship with Tunstall as we continue to expand our portfolio and our services," said Ms Osgood.
About Living Choice Australia
Australian owned company Living Choice has come a long way since its first retirement village opened in Kincumber on the picturesque NSW Central Coast in 1992. Today there are nine operating Living Choice retirement villages in Australia – at Davistown, Kincumber and Woy Woy on the Central Coast, Marsfield and Glenhaven in Sydney, Kawana Island and Twin Waters on the Sunshine Coast and at Fullarton and Woodcroft in Adelaide. Plans are also well-advanced for further villages at Sunshine Cove on the Sunshine Coast and at Galston, Sydney.
The directors, Ian Tregoning and Graham Hobbs, are committed to creating highly desirable communities where residents can embrace all the opportunities to enjoy their retirement.
“We offer the ‘choice of luxury and the luxury of choice’ and the increasing demand at our villages around the country tells us we’ve got the formula right.”