Industry Standards

 

At Tunstall Healthcare, we pride ourselves on being able to offer a high standard of care and service to our clients.

Tunstall holds itself to the highest standards in the industry. This means that we are here to provide support when you need it most - we are prepared to go the extra mile to ensure our services deliver every time.

As a founding member of the Continua Health Alliance (CHA), Tunstall  is committed to an ongoing international collaboration to improve the quality of personal healthcare. It follows that all Tunstall products and services adhere to relevant industry standards; including AS 4607 and ISO 9001 certification as detailed below.

 

BS EN ISO 9001

The BS EN ISO 9001 encompasses the accreditation of design, manufacture and repair of electronic equipment for emergency communications for the elderly and infirm.

 

ISO 9001

The ISO 9001 certification covers the provision of sales and rental services of telehealth and telecare equipment; including those used as part of Tunstall's 24/7 monitoring service. This informs both current and prospective clients that Tunstall is committed to upholding the world standards for quality, continuous improvement and, most importantly, customer satisfaction.

 

AS 4607

Compliance with the Australian AS 4607 standard for monitoring centres and personal response systems means that we meet all requisites for: technical performance of alarm equipment, response centres responsibilities and procedures, risk management practices, installation procedures and record keeping.

 

Membership in key industry groups

Tunstall is proud to be an active member of key industry associations and alliances, such as the Personal Emergency Response Services Limited (PERSL), the Continua Health Alliance (CHA), and Medical Technology Association of Australia (MTAA).

Furthermore, we have also implemented policy and procedures in line with Therapeutic Goods Association (TGA) requirements. This involves TGA approval of medical equipment and its management.