Why choose Tunstall?

 

We are a leading provider

Tunstall Healthcare is a world-leading provider of connected healthcare solutions. With over 60 years of global experience we are proud to be an innovation and technology leader, providing trusted alarm and care solutions. We are a long established provider to government, retirement villages and local community care organisations. 

 

We pride ourselves on our people

We value person-centred care and put our clients at the heart of our operations.  Our caring staff are driven by the knowledge their roles make a difference in the everyday lives of our clients. They go above and beyond to assist on a daily basis, ensuring we are renowned for exceptional customer service standards. 

 

We care about organising the right response

Every situation is different. A Tunstall care consultant will always ask the client how they can best help.  Our staff are trained to organise the most appropriate response; be it emergency services, a carer, friend or family member.  Most importantly, a Tunstall care consultant will always stay on the line with the client until help arrives.

 

We offer an end-to-end solution

Tunstall Healthcare are a unique provider as we offer an end-to-end solution; encompassing product development, installation, maintenance and monitoring.  We are the only monitoring centre of its kind in Australia with the capacity to transfer calls immediately to a fully staffed alternative Tunstall response site (located in New Zealand). Our business continuity solution ensures our life-saving service will always continue uninterrupted during high call periods or unforeseen technical or environmental outages.

 

We are quality assured

All of our products and services are quality assured and adhere to relevant industry standards including AS4607 and ISO 9001 certification.  Our flagship Tunstall alarms are NBN and VoIP compatible, with a GSM mobile solution available for clients without access to a traditional phone line connection.  Tunstall Healthcare is also an active member of key industry alliances and associations including the Personal Emergency Response Services Limited (PERSL), the Continua Health Alliance (CHA), and Medical Technology Association of Australia (MTAA).  

 

Have further questions? Call 1800 603 377 to speak to a Tunstall customer service representative or email customer.service@tunstallhealthcare.com.au