Ozcare secures staff safety with myCareTrack


A new mobile safety app is helping to keep Queensland employees safe as they work to care for the community.

Prompted by a concern for the safety and wellbeing of staff who work alone after hours and on weekends, Ozcare partnered with Tunstall to improve employee security.

Implemented in April for all Ozcare remote workers across Queensland, myCareTrack, a new mobile safety app by Tunstall Healthcare, has increased confidence for staff when working alone.

Ozcare Care Assistant Jessica Brinton has been using the myCareTrack app since its introduction and said she was impressed with the increased confidence she felt when working alone.

“It makes me feel safer knowing someone is there if something does go wrong,” said Ms Brinton.

“It’s a simple app that works well, it even has an SOS function, which thankfully I haven’t had to use yet, but I have peace of mind knowing it’s there,” she said.                                                                                                                 

Ozcare is a leading not-for-profit organisation of professional and caring individuals, delivering innovative and superior health and human services to the Queensland community for more than 20 years.

Operating globally for almost 60 years, Tunstall Healthcare supports people to live independently and safely with a range of assistive technology solutions that enable clients to have access to help when they need it most.

Tunstall Healthcare Group Chief Information Officer Geoff Feakes said the myCareTrack app has been well received by those who often work alone and in remote locations.

“We designed and developed the myCareTrack app specifically for mobile workers to improve staff safety,” said Mr Feakes.

“Using Ozcare’s Mobile Device Management platform, myCareTrack was distributed seamlessly and securely to Ozcare staff,” he said.

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myCareTrack enables check-in, check-out, activity reporting, SOS and GPS functionality monitored by Tunstall’s 24-hour monitoring centre, and allows users to notify Tunstall of their movements and distress situations.

Damian Foley, Ozcare’s Head of Community Care, was impressed with the rollout of the myCareTrack app and had received an abundance of positive feedback since the app’s introduction.

“I have received nothing but positive feedback from staff,” said Mr Foley.

“myCareTrack is simple, easy to use and fosters a sense of security in our employees who work alone.

“We have a long-standing relationship with Tunstall and are confident in their products and s­ervices, so it made sense to expand our working relationship to include a staff safety solution,” he said.

For more information about Tunstall remote safety services please call 1800 603 377 or visit www.tunstallhealthcare.com.au

For further information about Ozcare, visit www.ozcare.org.au

About Ozcare

Ozcare is a leading not-for-profit organisation of professional and caring individuals. For more than 20 years we have delivered innovative and superior health and human services to the Queensland community.

Our commitment is to provide clients with the highest standard of care. We provide aged care and community care, including health and support services to over 15,000 Queenslanders.

We are Catholic in character and uphold Christian principles. Our staff and clients are valued and respected, irrespective of religion, sex, race and national origin.

We resolve to improve the quality of life of our clients through the delivery of individualised health and human services that are highly flexible and can be tailored to suit individual needs. Our person-centred care philosophy ensures that people are being cared for in the context of their own unique situation, and we encourage them, and their loved ones, to be involved in decision-making.

All our services are integrated to ensure seamless progression along the care continuum; as care needs change, services can be altered accordingly.

Our wide range of services are made possible by funding from a diverse range of programs from state and federal governments including the Australian Government’s Commonwealth Home Support Program (CHSP)and the Queensland Government’s Community Care program.


Marketing Team